Privacy Notice

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Website browsing and usage date, including that are collected via cookies. Please see cookie policy below.

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Purchase history

• Account information, including registration details

• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Website browsing and usage data, including that are supplied to us by cookies. See cookie policy below.

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

• Your right to erasure - You have the right to ask us to delete your personal information.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

• Your right to object to processing - You have the right to object to the processing of your personal data.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

• Directly from you, via a webform. when you submit information to this website via webform, or sign up to a newsletter, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace (privacy policy), our online store hosting provider, so that they can provide website services to us. If you sign up as a newsletter subscriber we will process your data using Campaign Monitor (privacy policy).

• Via website cookies. Please see section on cookies, below.

Sharing your information

 We share some of your information with service providers including e.g. web services providers and service professionals for business and marketing operations and to meet legal requirements. Some of these organisations will store your data on servers outside the UK (please also see section on cookies later in this policy).

• Squarespace (privacy policy), our online store hosting provider.

• Campaign Monitor, newsletter provider (privacy policy).

• Google Analytics (privacy policy).

• IT, accountancy and marketing professionals.

• Legally required information for example HMRC.

How long we keep information

Personal data will be retained for the duration of the relationship + 10 years and then deleted. 

Cookies

Cookies are small text files that are placed on your computer by websites that you visit.

Our website uses cookies to perform functions, collect browsing data in order to allow us to measure and improve our marketing.

You can opt out of some cookies (some cookies are essential) by setting your preferences when entering our website, or by using your own cookie-blocking software. 

Our website is built using Squarespace (privacy policy here) and uses Google Analytics (privacy policy here). Some personal data including your IP address and approximate geographical location may be collected depending on your own browser settings or software.

SquareSpace analytics

This website is hosted by Squarespace, which collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Google Analytics

Google Analytics also collects details from your website visits including your IP address. Please see Google Analytics privacy policy.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

20/06/25