Terms & Conditions
These terms and conditions apply to the usage of Julia Rebaudo Studio website. This site is owned and operated by Julia Rebaudo.
By visiting this Website and/or purchasing something from us, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Returns
If you are not happy with a rug or wall hanging you have purchased, then you have 30 days to return it for an exchange or refund. Return of item will only be accepted if sent back in the original, unused condition. Once a return is accepted, a refund will be credited to the original method of payment.
Intellectual property
All content published and made available on this Website is the property of Julia Rebaudo and its creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of this Website.
Limitation of liability
Julia Rebaudo and agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including fees from your use of the Website.
Indemnity
Except where prohibited by law, by using this Website you indemnify and hold harmless Julia Rebaudo and agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable law
These Terms and Conditions are governed by the laws of the Country of Scotland.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate this Website and the way we expect users to behave on this Website. We will notify users by email of changes to the these Terms and Conditions or post a notice on our Website.
Care
Rugs
Avoid hoovering as this can pull on the wool. Lift and shake out the rug instead.
Spot clean any stains with a damp cloth (with its protective coat of lanolin, the wool I work with does not generally stain easily).
To freshen up and clean the whole piece, run a wool wash programme (at a temperature of 30 degrees Celcius or less) in the washing machine with a teaspoon of gentle, wool-specific detergent.
It has to be a wool wash programme that you use because this will have very little movement – continuous motion while washing will have a felting/shrinking effect. A light spin at the end of the cycle is fine.
Air dry over a laundry rack or hang outside in the sunshine. Alternatively, in winter, you can lay out on fresh snow.
You can also wash your rug by hand, using cool water (it is difficult to accurately judge for 30 degrees or less, unless using a thermometer!). Do not wring or agitate as this will cause felting or shrinkage.
Roll in a towel and press excess water out. Then dry the rug as above.
It’s normal for wool to pill with use. A fabric shaver (like these ones from Steamery) is a great way to tidy things up and have your piece looking brand new again.
Wall hangings
Spot clean any stains with a damp cloth.
Any washing will change the look and shape of your wall hanging.
Contact details
Please contact us if you have any questions or concerns. Our contact details are as follows: